Its a sad fact that economic downturns inevitably brings redundancies. As an HR Business Partner I have managed hundreds of redundancies spanning 60 countries and each one has created a new learning opportunity. Redundancies need to be managed carefully, as they can bring reputational risk if employees have poor experiences, such as the case with Twitter and P&O Ferries.
Each situation I have managed has been different, each employee unique, but some principles and guidelines remain consistent and that is to treat employees with RESPECT. Whether you are an HR professional, manager or business owner, here are my tips:
Rules and regulations. Know what the legal requirements are before making any announcements. The guidelines are there to protect employees and employers. Don’t try to take short cuts!
Equip managers to fully support those impacted in their teams. Ensure they can communicate clearly why the employee is impacted, what is going to happen and when they can expect more information.
Space. Give employees time to digest the news, but let them know you are there when they are ready to ask questions or talk. Don’t make assumptions about where they sit on the change curve, you will most likely be wrong!
Put yourself in their shoes. Empathy is the most valuable gift you can offer.
Empower employees. Ensuring they have open communication channels and access to consultation materials, HR policies or outplacement support, will provide a more positive experience.
Communication. Successful restructuring comes as a result of successful communication. In markets where consultation is a requirement, great results can come from two-way conversations and embracing employee counter-proposals. After all, no-one knows their role better than the employee in it.
Take time out. Redundancies are hard. Whether you are directly or indirectly impacted, emotions run high and it can be a very stressful time. Often managers delivering the news are also at risk of redundancy too. Taking time to focus on your health and wellbeing is crucial.
Valued employees deserve RESPECT. Sign up for our HR membership for all the tools and guidance you need to manage your own redundancies.